We Train You - Terms and Conditions
General Terms
"We", "Us", "Our" = Dirtworx (2007) Ltd trading/as We Train You
By using our services or booking a course, you agree to the following terms. Please read them carefully.
Bookings & Payments
Prepayment: Individuals and certain companies must pay before training.
We accept cash: or
Online Payments: Visa accepted (includes non-refundable surcharge).
On Account: Payment due by the 20th of the month following the course – for approved businesses only
Late Payment: May incur 5% monthly interest and collection fees.
Cancellations & Refunds
For TRUCK Training Courses:
7+ working days’ notice: Full refund (if pre-paid)
3–6 working days: 50% refund
Less than 2 days: No refund
No shows: Full fee charged
Withdrawals after starting: Up to 50% refund (case-by-case)
Rescheduling:
7+ working days: No fee
3–6 days: No Fee
<2 days: 20% fee
<1 day: 100% fee
Truck Drive Training Cancellation:
Less than 24 hours’ notice = $195 + GST fee
All courses - Training & Attendance
You must arrive on time.
0–10 mins late: Trainer’s discretion
Over 10 mins: Rebooking may be required at your cost
We may refuse training if you appear intoxicated, unwell, disruptive, or unfit for any reason.
Students must complete all course components within 6 months or extra fees may apply.
Students must meet any course pre-requisites, including holding the appropriate current driver (Learner) licence, submitting paperwork or attestation forms on time.
Health & Safety & PPE
We follow the Health and Safety at Work Act 2015 (HSWA).
Students must wear required PPE (e.g. safety boots, hard hats) or may be removed from training.
Let us know in advance about any special learning, literacy, or health needs.
Training at Your Site
Minimum of 5 attendees required.
Extra charges apply for more attendees or for travel and accommodation where required.
If your numbers change, cancellation or reschedule fees may apply.
NZQA Credits
Credits are included in course costs unless otherwise stated.
We register credits with NZQA within 90 days of course completion.
Additional costs (e.g. NZTA fees or medical certificates) will be listed on your course confirmation.
Privacy & Student Records
We comply with the New Zealand Privacy Act 2020.
We may share student records with NZQA, NZTA, or other regulators as required by law.
Students have access to their training file upon request.
Failure to Attend
Failure to attend a booked course without notice = full fee charged.
You may substitute another attendee if they meet course requirements.
Quality Assurance
Our instructors follow a formal Health and Safety Plan and are subject to internal and external moderation.
If We Cancel
We may cancel or reschedule courses due to low numbers, trainer illness, or unforeseen circumstances.
If We Train You withdraws (e.g. NZQA deregistration), you will be refunded 80% of prepaid fees.
Website Use
Use of our website means you agree to our terms.
We’re not responsible for content on third-party websites we link to.
Feel free to link to our website content, but it remains under our copyright.